My refund and returns policy lasts 30 days. Returns and/or exchanges are processed on a case-by-case-basis and are available for any goods which arrive damaged. In the first instance please email me at the studio as a replacement may be available. Please take a photograph of any damages.
All exchanges must be returned in mint condition. Customised/personalised orders cannot be returned and returns will not be accepted due to customs taxes, fees or duties. All return shipping fees and postage costs are the responsibility of the customer.
Please make sure your address is up to date on your order confirmation, as I trust this information to be correct. Refunds cannot be given for postage on returned items where addresses are incomplete or misspelled.
For most countries, items should be delivered within 10 days. For international deliveries, please give 15 days from postage confirmation before reporting your item as missing. Some packages do get lost in the mail. Refunds or replacements will certainly be offered if I have made a mistake in the studio or if an items fail to reach you.
Return address: Illustration by Jonathan, 4 Couch Green, Martyr Worthy, Winchester SO21 1EA
Need help?
Contact me at hello@illustrationbyjoathan.co.uk for any questions related to refunds and returns.
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